The telecommuting trend continues, digital transformation plans are advanced


Remote working will continue to reshape the way businesses and employees operate throughout the year.

In fact, Gartner finds that by the end of 2021, 51% of all knowledge workers globally are expected to work remotely, up from 27% of knowledge workers in 2019.

Gartner also estimates that remote workers will represent 32% of all employees worldwide by the end of 2021. This is an increase from 17% of employees in 2019.

Analysts define knowledge workers as those who are involved in knowledge-intensive occupations, such as writers, accountants or engineers.

A remote worker is defined as an employee who works away from their company, government or customer site at least one full day per week (hybrid workers) or who works entirely from home (fully remote workers).

Remote working varies widely around the world, according to analysts, depending on IT adoption, culture, and industry mix.

By 2022, 31% of all workers worldwide will be remote (a mix of hybrids and teleworkers).

Gartner Senior Research Director Ranjit Atwal says: “A hybrid workforce is the future of work, with both a remote and on-site part of the same solution to optimize labor needs. work of employers.

In addition, the lasting impact of remote working is leading to a reassessment of the IT infrastructure that changes the demands of buyers to demand work capabilities anywhere.

Atwal says: “Until 2024, organizations will be required to advance their digital transformation plans by at least five years. These plans will need to adapt to a post-COVID-19 world that involves a continuously higher adoption of remote working and digital touchpoints. “

Digital products and services will play an important role in these digital transformation efforts.

This longer-term strategic plan requires continued investment in the strategic implementation of remote technology continuity as well as new technologies such as hyper-automation, AI and collaboration technologies to provide more flexibility in choice. location in professional roles, Gartner finds.

A hybrid workforce will continue to increase demand for PCs and tablets. In 2021, PC and tablet shipments will exceed 500 million units for the first time in history, highlighting demand in both business and consumer markets.

Organizations have also deployed the cloud to quickly activate remote workers.

Gartner predicts that global end-user spending on public cloud services will grow 23.1% in 2021, as CIOs and IT managers continue to prioritize cloud-delivered applications, such as software as a service (SaaS).

SaaS applications are designed for remote access and are not limited by the location of workers using the application.

Social and collaboration tools will continue to be a ‘must-have’, leading the global social software and collaboration revenue market to grow by 17.1% in 2021.

In terms of connectivity, many organizations have had to change and adapt many IT approaches to ensure business continuity for their remote workers.

By 2024, at least 40% of all dial-up access uses will primarily be served by zero-trust network access (ZTNA), up from less than 5% at the end of 2020.

While most of these organizations will not completely phase out all of their customer-facing VPN services, ZTNA will become the primary replacement technology.

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