Service Leadership, a ConnectWise and Sea-Level solution

TAMPA, Fla., Feb. 02. 02, 2022 (GLOBE NEWSWIRE) — Service Leadership, Inc., the leading data-driven managed service provider (MSP) benchmarking and best practices firm and a ConnectWise solution, today announced an expanded partnership with Sea level operationsa leading education company that provides world-class coaching, education and resources, and a Pax8 business, to provide Service Leadership Certified Business Coaching to help ConnectWise Partners mature and grow their businesses.

As part of this agreement, Sea-Level will provide its clients with an elevated consulting offering called Value Creation Coaching (VCC) to enable clients to achieve their value creation goal faster and with less risk. VCC adds two additional Service Leadership products to Sea-Level’s toolkit: the Service Leadership Index® (SL Index™) Service Executive Quarterly Benchmark Report Book™ (SE QBRB™) and the Operational Acceleration and Diagnostic Tool Maturity Level™, SLIQ™.

With VCC, Sea-Level becomes the industry’s first certified Service Leadership coaching company. Service Leadership strategically chose Sea-Level as their first Certified MSP Industry Consultant because of their long relationship and desire to provide the top of the line VCC service to customers. For Sea-Level, the extended agreement strengthens its ability to deliver value and results to MSP businesses. The partnership also offers Sea-Level’s consulting staff the opportunity to enhance their professional skills to achieve more meaningful results for clients.

This milestone also marks the launch of the Service Leadership certification program for MSP industry peer group consultants, coaches and operators. Already the most widely used set of benchmarking tools and solution provider best practices in the industry, Service Leadership now offers industry experts worldwide the ability to improve and differentiate its value propositions and grow its clientele or membership base more quickly and securely. Interested persons can contact the Service Department at [email protected] or learn more at

“Sea-Level Operations is the largest MSP consultancy in the industry, which has been significantly strengthened by the five-year partnership with Sea-Level which leverages our SL Index Owner Quarterly Benchmark Report Book™ (Owner QBRB™)” , said Paul Dippell. , founder and former CEO of Service Leadership, Inc, and Vice President of Ecosystem Evangelism at ConnectWise. “We are delighted to extend the partnership for another five years, adding the SE QBRB and the SLIQ. Rex Frank and his team have an outstanding track record of helping their MSP clients achieve successful growth, becoming the largest consulting firm in the industry.

“Our partnership with Service Leadership and their innovative tools have helped our clients grow and mature their businesses,” said Rex Frank, Founder of Sea-Level Operations and Vice President of Pax8 Academy. “As the industry evolves, integrating new and advanced solutions into our offerings will increase the value we deliver. We are excited to continue partnering with Service Leadership to deliver our services, including the VCC program, continuing to drive the growth of MSPs.

Sea-Level coaches have been trained, tested and certified in five skill areas: QBRB Owner, SE QBRB, SLIQ OML Assessments, SLIQ Value Creation Planner, and SLIQ OML Diagnosis and Prescription.

To learn more, please visit

About Service Leadership, Inc.
Service Leadership, a ConnectWise solution, is dedicated to delivering total-benefit solutions to IT solution and service providers, directly and through industry consultants and global technology providers. The company publishes the leading independent financial and operational benchmark of technology solution providers: Service Leadership Index®. This includes private diagnostic benchmarks for individual technology solution providers and their business coaches and consultants. The company also releases SLIQ™, the exclusive web-based application for owner partners and executives to drive financial improvements by confidentially assessing and driving their Operational Maturity Level™. For more information, visit Service Department.

About ConnectWise
ConnectWise is the world’s leading software company dedicated to helping IT solution providers succeed through our unparalleled software, services and community. ConnectWise’s innovative, integrated, and security-centric platform – Asio™ – delivers unparalleled flexibility, automation, and scalability that fuel long-term profitable growth for our partners. ConnectWise equips TSPs with cybersecurity solutions, unified monitoring and management solutions, and enterprise automation solutions, while providing industry-leading operational maturity offerings to accelerate business transformation. For more information, visit

About Sea Level Operations
Sea-Level Operations’ proprietary operating process is a model of end-to-end operational excellence at every stage of the IT service provider’s business journey. Through the company’s proven process, personalized and one-on-one coaching and operations guide, based on the experiences of more than 400 customers, Sea-Level helps IT companies meet their industry-specific challenges. Learn more about sea level operations here.

About Pax8
Pax8 modernizes the way partners buy, sell and manage the cloud. As a born-in-the-cloud company, Pax8 simplifies the buying journey, enabling partners to do more with cloud technology. The company’s technology replaces traditional distribution by connecting the channel ecosystem to its award-winning transactional cloud marketplace. With billing, provisioning, automation, industry-leading PSA integrations, pre- and post-sales support, and education, Pax8 is a proven market disruptor. Pax8 ranked in the Inc. 5000 for four consecutive years – #68 in 2018, #60 in 2019, #111 in 2020 and #164 in 2021 – as one of the fastest growing private companies in the United States. If you want to succeed with the cloud, you want to work with Pax8. Start today at

PR contacts:
Jeff Tieszen, PR Touchdown
(512) 394-8568
[email protected]

Amanda Lee
SVP, Global Communications, Pax8
[email protected]

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