Salesforce Data Recovery Service: A Good Backup Option?

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What is the Salesforce Data Recovery Service?

Salesforce Data Recovery Service, formerly known as Data Restoration, is a paid service offered by Salesforce to help customers recover their lost data. If your Salesforce data is lost or permanently deleted and you don’t have an alternate backup system in place, Salesforce Data Recovery is your last resort. You can recover all data deleted or lost at a specific time in Salesforce by submitting a request within 15 days. However, this process is expensive and time consuming, so Salesforce temporarily interrupted the service in July 2020.

Why was the Salesforce data recovery service retired in July 2020?

Salesforce retired its data recovery service on July 31, 2020 because the data recovery process did not meet its customer experience standards due to the length and reliability of the process. The process took six to eight weeks to recover the data and did not guarantee 100% data recovery.

In March 2021, Salesforce announcement that the service was discontinued due to several factors, mainly because the number of customers who were actively using the service was low, and there are several third-party solutions that provide effective Salesforce data backup and recovery services.

Why was the Salesforce data recovery service reintroduced in March 2021?

Contrary to the announcement made in July 2020, Salesforce said it would be bringing back its data recovery service in March 2021. The stimulus behind this decision was the Salesforce community which emphasized that “the value of the data recovery service lies in simply in its very existence. and knowing he’s there in an emergency. The Salesforce Data Recovery Service can be useful for customers who don’t have another backup strategy.

In the same article published earlier this year, Salesforce also mentioned three updates to its backup and restore services:

  1. The data recovery service is back and you can continue to use the feature.
  2. The second is an invitation to explore Salesforce AppExchange, if you are looking for a backup solution that offers more features than the weekly data export and recovery service.
  3. Salesforce announced that it will “pilot the Salesforce backup and restore services built natively on the platform.”

In fact, Salesforce launched Backup and restore to Dream Force event last month. Salesforce Backup and Restore is its new data protection and recovery service.

According to Marla Hay, vice president of product management at Salesforce, “Backup and restore comes with a host of features that balance data protection priorities with flexibility and ease of use. For example, customers will be able to automate daily backups of standard objects, custom objects, and files and attachments in Salesforce. Customers will also be able to restore data backed up in organizations, automatically delete old backups after designated time intervals, and perform high-level audits on who initiates, modifies, or performs backups. And all data backups will be encrypted at rest and in transit. “

How does the Salesforce data recovery service work?

The Salesforce Data Recovery Service is a process of last resort where Salesforce.com Support can recover your data at a specific time in the event of data loss or corruption. If you don’t back up your data using a third-party backup solution, Salesforce Data Recovery Service is your last option to recover your lost / corrupted files. To recover the lost data, you need to make a support request, which takes around six to eight weeks to recover the data. The Data Recovery Service sends the recovered data in “.csv” files that must be manually uploaded to Salesforce.

What are the limitations of the Salesforce data recovery service?

Salesforce Data Recovery Service can save your life if you don’t have an alternate backup strategy to protect your valuable data. However, it has certain limitations.

  • The Salesforce Data Recovery Service is a paid service and costs $ 10,000 per recovery
  • The recovery process is manual and may take up to six to eight weeks after requesting assistance.
  • Recovered files do not include metadata
  • Data deleted more than three months ago is not recoverable unless a third-party backup solution is used
  • The retrieved data is sent to you in CSV files, which requires you to manually re-upload (after resolving import errors) into Salesforce
  • There is no guarantee that 100% of your data will be recovered

Salesforce Data Recovery Service vs Third Party Backup

Although Salesforce has its own data recovery service, there are many third-party backup solutions available through the Salesforce AppExchange. The table below shows the main differences between Salesforce Data Recovery Service and third-party backups.

Salesforce Data Recovery Service Third-party backup solutions
A process of “last resort” Provide regular daily backups, which means your data is protected and available for recovery when needed.
Costs $ 10,000 minimum per request Provide daily cloud-to-cloud backup with unlimited storage, resulting in a cost-effective alternative.
The recovery process takes around six to eight weeks Allows you to backup and recover data with just a few clicks.
Does not retrieve metadata Work in the app to automatically back up data (including metadata) daily and restore everything quickly if lost.
Unable to meet RTO / RPO goals Allows you to back up your Salesforce data, metadata, attachments, and customizations on a daily basis, helping to minimize the amount of data your business will lose (RPO) as well as recovery time (RTO).

Why is third-party backup recommended by Salesforce?

Although Salesforce offers native backup and recovery options, they recommend that you use third-party backup solutions. If you’re wondering why, it’s because native options like weekly export, restore from recycle bin, Salesforce Data Recovery Service, etc., are manual, take time, and do not guarantee recovery. complete data.

In a recent article, Salesforce says, “The Salesforce AppExchange is home to a rich ecosystem of partners that today provide robust backup and restore solutions to customers. These partner solutions go beyond the capabilities included in the weekly data export and recovery service, building trust and extending the value of the Salesforce platform. “

Salesforce too Remarks that “some of them are more comprehensive because they allow you to automate your data AND metadata backups and provide a mechanism to easily restore that data.”

Many companies that use SaaS applications like Salesforce assume that the vendor backs up and protects their data. But the truth is that most SaaS providers like Salesforce follow a model of shared responsibility where the provider is responsible for the availability and availability of applications, while the customer, i.e. you, is operationally and contractually responsible for the application. Data protection. So without advanced third-party backup, you risk losing your valuable Salesforce data.

Superior Salesforce Backup with Extended Backup for Salesforce

Spanning Backup for Salesforce is an enterprise-class automated backup and recovery solution that protects your Salesforce Chatter data, metadata, attachments, customizations, and messages. Designed to work natively in Salesforce, Spanning Backup seamlessly backs up and restores data in the Salesforce interface. Spanning eliminates the need for a manual export service and provides automated daily backup and fast recovery for all your critical data, attachments, files and metadata.

Extended Backup for Salesforce lets you:

  • Get comprehensive Salesforce data protection with no storage, version, and duration limits
  • Back up your valuable data using your own encryption keys at no additional cost
  • Restore data and metadata from any one-time backup
  • Retrieve specific fields from a record, or entire records that have been updated or deleted
  • Retrieve metadata within the same or inter-organization for 17 different types of metadata including objects, reports, dashboards, emails, layouts, triggers, workflows, classes, pages, etc.
  • Quickly sow sandboxes with the ability to anonymize specific fields
  • Save IT admin time by letting your Salesforce end users benefit from on-page restores

Learn more about Spanning Backup for Salesforce


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