Prepare your business and communication plans for inclement weather …
Whether your business operates in an area prone to major storms or you usually see clear skies, it’s always a good idea to have a disaster plan in place.
Disaster preparedness is twofold in the accounts receivable management (ARM) industry. Members should have plans in place to protect their employees and ensure their business can continue to operate despite inclement weather. In addition, you will need a plan to modify communications with consumers who may be affected by a storm and who cannot make payments or be reached by phone or mail, temporarily.
Hurricane Elsa hit the west coast of Florida on July 6, causing torrential rains, flooding and high winds. With many of our member companies positioned on the south coast, the hurricane underscores the urgency of putting in place a strong disaster preparedness plan.
The Small Business Administration provided a online resource guide to maintain a safe and secure plan for emergencies like hurricanes, earthquakes or even cybersecurity breaches.
Angela Czerlanis, ACA Learning and Development Specialist, shared his personal advice to communicate with consumers during a natural disaster in the August 2019 issue of Collector magazine.
“Debt collectors should work with their clients to determine how to serve consumers facing natural disasters,” Czerlanis said. “Remember that under the Fair Debt Collection Practices Act, debt collectors cannot call consumers at times known to be troublesome.”
We also spoke with Mark Nortion, Sales Activation Manager for Alliance ACA member. Agility recovery, about his advice for disaster preparedness, especially in a changing work environment.
“The complexity of how, when and where people work today certainly adds to the challenge of one or more recovery strategies. The workforce has become increasingly complex, which has only been accelerated by the pandemic, ”Nortion said. “Business continuity software is a crucial tool in solving such complexity without burdening current staff and budget. There are simple, easy-to-use tools to help you make a plan for the first time or execute a strategy after an outage.
Nortion noted that companies with work-from-home and hybrid-workplace models need to consider additional factors.
“It’s important to remember that every employee needs space, technology, connectivity and power to work successfully, and sometimes these demands cannot be met by the employees themselves,” he said. he declares. “Often, employees look to employers for help obtaining these resources in the aftermath of a large-scale disaster. The statistics overwhelmingly show that when a business closes due to an outage, there is a significant risk of never reopening or regaining market share due to the delay in reopening. ”