New research shows human error, embarrassment and ransomware combine to undermine benefits of cloud adoption

SINGAPORE, November 17, 2021 / PRNewswire / – Veritas Technologies, the global leader in enterprise data protection, today announced the results of new research highlighting the damage that cultures of blame in the workplace have on cloud adoption success . Veritas has found that businesses lose critical data, such as customer orders and financial data, because office workers are too scared or embarrassed to report data loss or ransomware issues while using the software. ” a cloud applications, such as Microsoft Office 365.

Veritas Logo (PRNewsfoto / Veritas)

“Businesses should help, not blame, employees when data is lost or encrypted by hackers as a result of employee action,” said Simon Jelly, Managing Director of SaaS Protection at Veritas. “There is often a short window where businesses can take action to minimize the impact of deletion or corruption of data used by office workers in the cloud. Leaders need to motivate employees to come forward as soon as possible so IT teams can act quickly to take corrective action. It is clear from this research that shame and punishment are not ideal ways to do this. “

The main result is that more than half (56%) of office workers accidentally deleted files hosted in the cloud, such as business documents, presentations and spreadsheets, and up to 20% do so multiple times per week. The additional results are as follows:

Employees are too embarrassed, afraid to admit their mistakes

The study found that 35% of employees lied to cover up the fact that they accidentally deleted the data they stored on shared cloud drives. And while 43% said no one noticed their mistake, in cases where crashes were discovered, 20% of those surveyed said the data was no longer recoverable.

When asked why they did not admit their mistakes, 30% of respondents said they were silent because they were ashamed, 18% because they were afraid of the consequences and 5% because they were ashamed. ‘they had already had problems with their IT department. .

Employees are even less open to ransomware incidents. Only 30% of those surveyed said they would immediately admit the mistakes that brought ransomware into their organizations. Another 35% said they would do nothing or pretend it didn’t happen, and 24% said they left out their own guilt when they reported the incident.

“Employees increasingly depend on cloud-based technologies to help them do their jobs,” Jelley added. “Today, 38% of office workers store data in assigned cloud folders, 25% in folders that sync with the cloud, and 19% in cloud folders that they share with their teams. Unfortunately, the more people who access cloud drives, the more opportunities there are for individuals to avoid suspicion or blame it on themselves. However, without knowing all the details of the perpetrator of a ransomware attack, plus how and when, it is much more difficult to limit its impact. “

The cloud gives false confidence to office workers

The research also found that employees do not clearly understand how helpful cloud companies hosting their files would be if their data was lost. In fact, almost all employees (92%) believed their cloud provider would be able to restore their files for them, either from a cloud copy, their “deleted items” folder, or from a backup. 15% believed their “deleted items” would be available in the cloud for at least a year after data loss.

“Almost half (47%) of office workers think data in the cloud is more protected against ransomware because they assume their cloud providers are protecting them from malware they might accidentally introduce,” he said. said Jelley. “This is a fundamentally incorrect assumption that will continue to put businesses at risk until it is completely debunked. The truth is, as part of their standard service, most cloud providers only provide guarantees of the resilience of their service, they do not provide guarantees that a customer, using their service, will have their data protected. In fact, many go so far as to have responsible sharing models in their terms and conditions, which make it clear that customer data is their responsibility to protect. the cloud doesn’t automatically make it secure, it still needs stronger data protection. “

Data loss cracks employees

With today’s culture of shame, data loss impacts employee well-being: 29% of office workers say they used profanity when they lost data, 13% exploded and broke something and 16% were reduced to tears. According to research, losing work data or introducing ransomware are two of the most stressful experiences for office workers, more stressful than a first date, job interview, or exam.

“It’s no wonder office workers are brought to tears, swearing and lying when they find out their files are lost forever,” Jelley concluded. “It seems that a lot of them think it will be easy to recover data from the company that provides their cloud service. In reality, it is not their job. deleted a file in the cloud and were never able to recover it. It is the responsibility of every business to protect their own data, whether it is in the cloud or stored on their own devices. restore lost files, they can then take the pressure off their employees. Blaming people doesn’t help, but backing up your data does. “


This research was conducted and statistics compiled for Veritas by 3Gem, which surveyed 11,500 office workers in Australia, China, France, Germany, Singapore, South Korea, United Arab Emirates, United Kingdom and United States.

About Veritas

Veritas Technologies is the global leader in enterprise data backup and recovery solutions. More than 80,000 customers, 87% of the Fortune Global 500, rely on us to summarize IT complexity and simplify data management. The Veritas Enterprise Data Services platform automates protection and orchestrates data recovery wherever it resides, ensures 24/7 availability of mission-critical applications, and provides businesses with the information they need to comply with changes in data regulations. With a reputation for reliability at scale and a deployment model to meet any need, the Veritas Enterprise Data Services Platform supports over 800 different data sources, over 100 operating systems different, more than 1,400 storage targets and more than 60 different cloud platforms. Learn more about Follow us on Twitter at @veritastechllc.

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SOURCE Veritas Technologies

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