Embrace a digital mindset to manage staff turnover
Just as digital tools and technologies, such as cloud computing, mobile apps and video conferencing, have become the silent heroes of business continuity during the pandemic, they can also lead the way in helping to cope with the tide of staff turnover.
The United States is in the throes of one of the highest worker resignation rates in at least three decades, and it touches every industry – from manufacturing, retail and hospitality to IT and other professional services. As it turns out, companies that have taken a digitally-driven approach to their operations can weather these stormy times better than organizations that haven’t. A look at the current conditions helps to explain why.
According to a Wall Street Journal article, “More than a year and a half after the start of the pandemic, the United States is still short of about 4.3 million workers,” and employers are struggling to fill more than 10 million jobs.
There are many reasons for the “big resignation,” including the abundance of opportunities for higher pay and better benefits. Many people have become accustomed to working from home and are unwilling to return to the office, and others are forced to stay at home due to the lack of child care staff. Whatever the reason, employees are now in the driver’s seat and employers are struggling to just keep them where they belong.
While offering higher wages is the predominant way to stem the rush to exit, there are other incentives for employees. The pandemic has disrupted the way we live and work, but it has also caused many people to take a break and reconsider what is important to them. The workers do not want to go back to their usual activities. They are looking for a better work-life balance, better benefits and a better experience if they have to return to the office or to the job site.
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Digitization comes to the rescue of workers
Just as digital tools and technologies, such as cloud computing, mobile apps, and video conferencing, have become the silent heroes of business continuity during the pandemic, they can also lead the way in helping to change the trend of business. turnover, improving the employee experience and allowing companies to do more with fewer workers.
Consider the following additional ways in which digital technology first can help reduce turnover in the business.
Analytics can nip problems in the bud. Often, employee resignations are completely unexpected. Employers are too busy keeping the business afloat not to notice the warning signs of cash workers. Data-driven analysis can help identify these warning signs. Analytics integrated with human resources (HR) data can trigger alerts for workers who are recording excessive overtime. Or, he can analyze the data in employee feedback questionnaires to indicate trends in frustration.
Automation can eliminate tedious work. Robotic Process Automation (RPA) uses machine learning to automate repetitive and time-consuming tasks, such as document processing or data entry across many industries. By freeing workers from performing these tasks, they can devote their energy and training to more strategic learning, to fulfilling jobs that may offer more room for career development. In addition to RPA, other types of automation, such as software-driven billing or complaint handling that do away with manual activities, can allow staff to focus on more interesting work.
Chatbots can talk. For call centers, customer service centers, and government offices that received many inquiries on a daily basis, chatbots can answer common questions repeatedly asked by customers and the public, which can give agents l impression of being broken records. By eliminating routine questions, officers can focus on the more difficult ones that can make their jobs more rewarding. Plus, chatbots can run 24/7, don’t require bathroom breaks, and don’t take it personally when an angry customer starts raising their voice.
AI can remove doubts from decision making. One of the biggest sources of stress for managers around the world is questioning a decision they have made, especially when the consequences of their decisions are high. Machine learning and deep learning algorithms can be trained with a variety of data to predict the likelihood of future outcomes so that managers can take specific actions ahead of time or leverage statistical evidence to show why decisions or decisions are made. specific actions are needed.
See also: How Chatbots Relieve Pressure During COVID-19 Disruption
Digitally-driven approach reduces labor shortage issues
Digital tools not only improve the satisfaction of office workers but also that of other professions.
Self-service checkout in retail. Self-service checkouts at brick-and-mortar retail sites free up sales staff from the simple payment process to provide advice and actually help customers with purchasing decisions.
Mobile applications in restaurants. More than half of hospitality workers who quit said no amount of pay would keep them coming back, and rude customers are partly to blame, according to an NPR report. To be fair, many customers are frustrated with long waits at the table, slower service due to understaffing, and rising prices. Self-service shelves allow customers to order their food from restaurants, as well as pay for it themselves, allowing service staff to wait at more tables in less time with less impatient customers.
Remote monitoring in healthcare. Amid a critical shortage of nurses, telehealth and remote monitoring technologies reduce the physical points of contact with patients required and eliminate the stress of manually monitoring vital signs or visiting patients for nurses . These types of remote monitoring technologies also take advantage of AI to eliminate the risk of manual data entry errors that can arise with overworked staff and increasing patient workloads.
There is no doubt that the Great Worker Resignation will continue to get worse before it gets better, but companies that take a digital approach to worker satisfaction and let technology do the heavy lifting find that employees can become more satisfied and fulfilled.
For many years, digitization has become essential to the productivity, efficiency and cost reduction of businesses. Today, however, a digitally focused strategy must become the essential tool for employee satisfaction. An end to the Great Worker Resignation depends on it.