Cisco PH supports hybrid IT-BPM work

THE global shift to remote work due to the pandemic has completely transformed the way we work. As companies explore what the future of work means, it’s clear that hybrid working is here to stay. This includes the information technology and business process management (IT-BPM) industry, a critical sector for the Philippine economy. Cisco is committed to helping companies in the IT-BPM industry safely implement their long-term hybrid working strategy and address key transformation challenges.

“Today’s workforce demands more flexibility to work from anywhere. This requires a sea change in the IT-BPM industry to meet this demand and ensure business continuity, increased competitiveness and employee productivity,” said Robin Llamas, General Manager OIC of Cisco Philippines. The Philippines is considered a world leader in the IT-BPM industry. Last year, data from the IT & Business Process Association of the Philippines (Ibpap) showed the industry generated $26.7 billion in revenue.

In its commitment to fostering an inclusive digital future for all, Cisco, through its national digital acceleration program – Ugnayan2030 – is working closely with industry leaders, government and academia to achieve a goal common is to improve the state of the IT-BPM. industry. Ugnayan2030 seeks to explore technological opportunities to increase the digital literacy of Filipinos, accelerate business recovery and build local capacity for innovation.

The IT-BPM industry is essential to the Philippine economy. It provides direct and indirect jobs to at least 5 million Filipinos and is expected to generate more openings by the end of 2022, Ibpap data reveals. However, the ongoing Covid-19 pandemic and shift to working from home (WFH) has highlighted some challenges that are hampering the future of hybrid working. According to Llamas, concerns include PC deployment for call center agents, talent generation, well-being and productivity, unequipped branches, latency and lack of stable internet and technology resources.

Through Ugnayan2030, Cisco is currently advocating for a long-term hybrid outsourcing, based on the following pillars: connectivity, collaboration and cybersecurity. This is achieved through a seamless technology experience that embraces (1) an agile infrastructure for mobility and a secure setup for remote work; (2) ensuring a safe space to prevent the spread of Covid-19 through technologies such as facial recognition, contact tracing, low or no contact devices, voice commands, alerts and social distancing notifications; and (3) security and remote features to connect and protect users and devices whether they are working from home or the office. Llamas shared that “the goal is to resemble an on-premises type of experience in a home setup, especially since the value proposition of the IT-BPM industry is centralized management.”

“While hybrid working is already being implemented, we need to focus on ensuring this setup is productive and sustainable,” Llamas said, stressing the importance of considering employees’ personal health and wellbeing. of BPO under the hybrid setup, as this is an urgent concern. in times of pandemic. “In addition to transparent technology, employee health and well-being is a critical component of successful long-term hybrid work.”

“The goal is to create a simple, integrated solution to address the challenges of a hybrid work environment,” Llamas said, also noting that Cisco aims to support the industry with technology that would help companies in the IT sector. -BPM to improve security systems while defending employee performance and productivity at minimal cost.

Broad technology infrastructure support, talent and culture development, and networking and partnership opportunities are crucial elements of a successful hybrid working strategy to propel an inclusive future in the IT industry. -BPM, Cisco said.

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