BlackBerry: The Business Case for a Unified Approach to Critical Event Management


The Business Case for a Unified Approach to Critical Event Management

What do the terms “critical event management” (CEM) and “emergency mass notification systems” (EMNS) mean to you? If you’re like most people, you associate them with fires, floods, hurricanes, and other natural disasters that have the potential to wreak havoc, disrupt businesses, and claim lives. And you are not wrong.

However, a growing number of people are now classifying human-made disruption – from computer failures to deliberate cyber attacks – as even bigger factors affecting their lives. So says a new research paper sponsored by BlackBerry by the Aberdeen Strategy and Research Institute, titled How critical event management limits the risk of IT disruption and cyber attacks.

In fact, respondents to an Aberdeen survey cited “IT failure of a business-critical system” and “supply chain disruption” as the main non-pandemic disruptions they faced. have known during the previous year. The first category includes not only “data center issues and downed servers”, but also “outages at many major cloud and Internet infrastructure providers.” The category “natural disasters / extreme weather disturbances” ranked fifth after “cyberattack”.

As Aberdeen notes, traditional emergency notification and response systems were not designed to address IT issues and “the needs and pressures of IT and cybersecurity roles”. For example, corporate emergency management teams are not solely responsible for handling power or grid outages caused by major storms. But critical events do not respect organizational silos. For a business to resume normal operations, IT departments must bring critical business systems back online when power is restored. Likewise, Security Operations Center (SOC) responders share responsibility with emergency management personnel, company lawyers, and other groups to mitigate the risks and impacts of a ransomware attack on employees, partners, customers and other stakeholders.

To address these challenges, Aberdeen found that companies were deploying next-generation CEM systems “designed to integrate all teams, handle any problem, and ensure business resiliency and security.” Thus, Aberdeen finds it unsurprising that respondents with IT and cybersecurity roles are much more likely (65%) to adopt CEM compared to all other respondents (35%) for the additional tools and capabilities offered by CEM.

The returns on these investments in business continuity can be significant. According to the study, organizations with advanced EMC systems are:

  • Three times more likely to resolve critical events in less than a day

  • Twice as likely to experience little or no impact on critical event revenue

We invite you to learn more about the impact of CEM on IT security by reading How critical event management limits the risk of IT disruption and cyber attacks. Topics include:

  • The main issues motivating companies to upgrade their CEM capabilities

  • The operational, administrative and competitive advantages they expect

  • Guidelines for building a robust “next generation” EMC infrastructure

Click here to download your copy today.

About Sabrina Forgione

Sabrina forgione is Director of Channel Marketing Enterprise, at BlackBerry.



BlackBerry Ltd. published this content on September 28, 2021 and is solely responsible for the information it contains. Distributed by Public, unedited and unmodified, on September 28, 2021 04:01:01 PM UTC.

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