Airtel CEO warns users that cyber fraud cases are becoming “extremely frequent”, IT News, ET CIO


Common examples of fraud include fake UPI IDs and websites and fake OTPs, Vittal said.

New Delhi, CEO of telecom operator Bharti Airtel has warned customers of increasing cases of cyber fraud, citing a recent case of a fraudster posing as the head of the company and under the guise of updating the KYC form, tricked a user into revealing bank details to transfer large amount from bank account. In an email to subscribers, Airtel CEO Gopal Vittal urged users to be vigilant against such cases of cyber fraud which are becoming “alarmingly frequent.”

Vittal discussed a recent case where a cyber fraud masquerading as a business executive called an Airtel customer under the pretext of updating their Know Your Customer (KYC) form, prompting them to reveal their contact details. bank accounts and transferred a large amount of money from his bank account.

“Unfortunately, such cases of cyber fraud are now becoming extremely common. So I urge you to be vigilant,” said Vittal.

Common examples of fraud include fake UPI pseudonyms and websites and fake OTPs, he informed.

“There are several bogus UPI apps and e-commerce websites that appear genuine in their design through the use of NPCI, BHIM words and logos. If you download any of these, you will be asked to type in all of your bank details as well as your MPIN, which the fraudster in question has full access to your bank details, ”Vittal wrote.

Elaborating on the modus operandi for fake OTPs, he explained that a fraudster calls the customer claiming to be from a bank / financial institution and requests account details or an OTP to unblock / renew the existing bank account. The data is then used to withdraw money from the customer’s bank account.

Vittal has also listed precautions to guard against such frauds, advising customers not to share any financial or personal information like your client ID, MPIN, OTP over phone, text, or email.

Detailed security measures also instructed users not to follow instructions contained in text messages sent from an untrusted source; delete these SMS instantly; do not open any suspicious websites and applications or fall prey to incredible offers or prices on such sites.

Do not share your personal and financial information with unknown apps claiming to be UPI apps, Vittal said, also urging users not to provide any confidential information via email or click on a suspicious link, even if the request appears to be coming from authorities like income. Tax service, Visa or MasterCard, and others.

“Don’t open unexpected email attachments or instant message download links.” In addition, installing antivirus software will help. It scans every file you download and protects you from malicious files, ”he informed customers.

Vittal also suggested using “Airtel Safe Pay”, describing it as a “very smart way” to avoid fraud.

Airtel Safe Pay is the country’s safest online payment method and provides an extra layer of security for every transaction, he said.

“In other words, before you make a payment, our network intelligence displays a message asking you to confirm the transaction. And the money doesn’t leave your account until we’ve received your approval, ensuring you’re not vulnerable to scammers. ” he wrote.

To be on Airtel Safe Pay, users must open an Airtel Payments bank account.

“These are uncertain times and cybercrime is on the increase. So I urge you to be careful and proceed with caution,” he said.

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